A DETAILED TABLE OF CONTENTS

Chapter 1: Work/Life in Corporate America

Introduction; Work/Life: Past, Present Future; Changing Demographics; Work/Life Effectiveness- A Definition; Why Companies Address Work/Life Issues; How Organizations Address Work/Life Issues; Conclusion

Chapter 2: The Changing Role of the Work/Life Manager

Introduction; History of the Work/Life Job; The Past; Today and the Future; Conclusion; Real Work/Life Lessons

Chapter 3: Assessing Your Oganization's Work/Life Initiatives

Introduction; Work/Life Task Force; Selecting a Consultant; Content of Work/Life Assessments; Employee Needs; Collecting Data; Benchmarking Survey; Focus Groups; Management Interviews; Surveys; Implementation Plans; Evaluating the Program or Service

Chapter 4: Understanding and Responding to Child Care Issues

Introduction, Background and History; Child Care Options; Advantages, Considerations and Other Factors to Consider; Child Care Centers; Steps in Developing a Center; Child Care Program Structures; Sample Child Care Request for Proposal Outline; Advantages and Disadvantages of On-Site or Near-Site Centers; Quality Child Care Checklist; Typical Employer- Sponsored Child Care Center: Employer Size, Utilization, and Square Footage; Determining Space Requirements; Identifying Possible Sites; Staff Requirements and Cost; Liability; Licensing; Start-Up Costs; Operating Costs; Examples of Centers Sponsored by Individual Companies; Consortium Child Care Centers: Examples of Consortium Centers; Back-Up (Emergency) Child Care: Back-Up Costs, Examples of Back-Up Care Programs, In-Home Emergency Dependent Care; Care for Sick Children: Examples of Programs for Sick Children; School-Age Child Care: Examples of School-Age Programs; 24 Hour (Odd-Hour) Care: Examples of Odd-Hour Care; Conclusion; Appendix

Chapter 5: Understanding and Responding to Elder Care Issues

Introduction; Changing Demographics; Description of Elder Care; Elder Care to U.S. Employers; Needs of Working Elder Caregivers; U.S. Employers' Response to Employees' Elder Care Needs; Implementing a New Elder Care Program; Evaluating an Elder Care Program; Future of Corporate Elder Care; Appendix A: Characteristics of U.S. Elder Caregivers; Appendix B: Description of U.S. Support for Elder Care; Appendix C: Elder Care Resources

Chapter 6: Worksite Work/Life Resources

Introduction; Workshops and Support Groups; Resource Fair or Expo; Appendix: Sample Workshop Flyers, Sample Workshop Handout, Sample Workshop Evaluation Form, Sample Fair or Expo Exhibitor Invitation Letter, Sample Fair or Expo Exhibitor Reply Form, Sample Fair or Expo Exhibitor Information Letter, Sample Press Release on Fair or Expo

Chapter 7: Creating a More Supportive Work Environment: Implementing Flexible Work Arrangements

Introduction; Creating a Flexible Workplace; Types of Flexible Work Arrangements; Advantages of Flexible Scheduling; Potential Obstacles to Flexibility; Roles and Responsibilities; Guidelines for Managers and Employees, General Checklist, Flextime Guidelines, Compressed Work Schedule Guidelines; Part-Time Guidelines, Job-Sharing Guidelines; Flexplace or Telecommuting Guidelines; Conclusion

Chapter 8: Work/Life Manager Training

Introduction; Work/Life Training: The Business Case; Experience Tips From Companies That Have Implemented Work/Life Training; Measuring Work/Life Training; Developing Work/Life Training; Designing a Company-Specific Work/Life Training Program; Sample Training Session: Leader's Guide; Conclusion; Appendix: Sample Invitation; Sample Registration Form; Sample Training Schedule

Chapter 9: Effectively Marketing and Communicating Work/Life Issues

Introduction; Developing a Work/Life Strategy; Marketing 101; Source of Commitment; Organization Chart; Anticipating Problems; Marketing Checklist; Communication Techniques; Other Strategies for Marketing the Message; Conclusion

Chapter 10: Work/Life Issues as a Catalyst for Organizational Change

Introduction; Changing Demographics and the Work/Life Movement; Changes in the Business Environment; What is Organizational Change; Work/Life Perspective on Organizational Change; Additional Corporate Examples of Work/Life and Organizational Change; Bibliography

Chapter 11: Work/Life and Technology

Introduction; "Technostress" and its Effect on the Workforce; The Power and Challenges of Corporate Intranets; Issues to Consider When Developing and Intranet; Building a Work/Life Site on the Corporate Intranet: Strategies for Success; Designing Your Intranet for Employee Self-Service; Examples or Work/Life Related Intranets; The Future of Technology and Work/Life Benefits; Case Study: Beyond Cell Phones and Laptops

Chapter 12: Work/Life and Employee Assistance Programs: Collaboration or Consolidation

Introduction; Definition of EAP; Brief Overview of the Evolution of EAPs and Work/Life Programs; Interface between EAPs and Work/Family Programs; National Survey of EAPs and Work/Family Programs; Follow-Up of National EAP and Work/Family Study; The Future for EAPs and Work/Life Programs

Chapter 13: Work/Life and Benefits

Introduction; Overview: Evolution of Traditional Employee Benefits in the United States; Work/Life Benefits Emerge; Challenges to Integrating Work/Life Benefits Into a "Traditional" Benefits Package; Changing Demographics of the U.S. Workforce Create Opportunity for Integration; Examples of Work/Life Benefits; Company Examples; The Role of Technology in Benefit Access and Redesign; Creating a Benefit Redesign Strategy Using a Life Events Model; Conclusion

Chapter 14: Special Work/Life Initiatives

Introduction; I. Work/Life and Unions; II. American Business Collaborative; III. Shift Workers

APPENDIX: Work/Life Resources

Work/Life Trade Associations; Work/Life Publications and Web Sites; Child Care Resources; Adoption Resources; Adult Care and Long-Term Care Insurance Resources; Flexible Work Arrangement & Shift Work Resources; Work/Life Research Centers; Work/Life and Unions; Women's Issues; Fatherhood; Work/Life Educational Materials; Support Groups; Lactation Programs and Maternal and Infant Health; Take Our Daughters to Work Day; Casual Dress Policy

APPENDIX: Work/Life Related Web Sites

Elder Care; FWA; General Work/Life Sites; HR Sites; Work/Life Organization Sites; Training Sites; Work/Life Magazine Sites; Other